Zippybox (“we”, “us”) runs zippybox.in. This policy explains what personal information we collect, how we use it and your choices.
Information we collect
- Order details: your name, delivery address, pincode, mobile number and email address when you place an order or create an account.
- Payment information: online payments are handled by Razorpay. We do not see or store your full card or bank details.
- Messages: information you share when you contact us by email, phone, WhatsApp or the contact form.
- Website usage: basic information such as pages visited, device and browser, collected using cookies and similar tools.
How we use your information
- To process, ship and deliver your orders, and to send order and delivery updates (including by SMS or WhatsApp).
- To answer your questions and handle returns or complaints.
- To improve our website and products.
- To show you our offers and ads on platforms such as Facebook and Instagram, using tools like the Meta Pixel. You can opt out of marketing messages at any time.
Sharing your information
We share only what is needed with service providers who help us run the store, such as courier partners (to deliver your order), Razorpay (to process payments), and our website and analytics providers. We do not sell your personal information.
Cookies
Our website uses cookies to keep items in your cart, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the store may not work properly.
Data security and storage
We take reasonable steps to protect your information. We keep order records for as long as needed for delivery, returns, accounting and legal requirements.
Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us at info@zippybox.in.
Grievance Officer
Ravi Sharma, Zippybox, FF4, Rajyog Complex, Near Nirman Tower, RC Technical Road, Chandlodiya, Ahmedabad, Gujarat – 382481. Email: info@zippybox.in | Phone / WhatsApp: +91 9106717430
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.